frequently asked questions
If any of your questions are not answered in here, please get in touch through chat or the contact page.
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 4 business days to have your order fulfilled. Once you order has been shipped, you will receive a tracking number to your order. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us and we will do all we can to investigate.
Q: How long does shipping takes?
A: For domestic orders in the United States, it will normally take 7 to 10 business days.
Q: Is your website secure with my personal information?
A: Absolutely. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible.
Q: Can I exchange a product?
A: Once the sale is final, there are no exchanges. PLEASE CHECK THE SIZING CHARTS. If you choose the wrong size, it cannot be exchanged.
Q: What if I receive the wrong product?
A: As our designs are print-to-order, it is possible that a mistake is made in the final shipped product. While we strive for the best order accuracy possible, this does occasionally occur. Please contact us as soon as possible and include a picture of what you received along with your order information and we will have the correct product shipped to you immediately.